Privacy Policy for Frego technical
Last Updated: 12/07/2025
1. Introduction
Frego technical is a mobile application designed for technicians to manage work orders, document device repairs, and generate service reports. This Privacy Policy explains how we handle your data, with special attention to camera usage.
This application working under FAWAZ Refrigeration and Air-Conditioning Contracting Co. LLC
2. Camera Permission Usage
Our app requires camera access exclusively for:
- Device Identification: Scanning model numbers and serial barcodes
- Fault Documentation: Capturing images of device malfunctions
- Proof of Service: Photographic evidence of completed repairs
By using the camera features, you consent to this data collection.
3. Data We Collect
- Technician Data: Name, contact information, login credentials
- Service Records: Device details, repair descriptions, timestamps
- Camera Data:
- Barcode/QR code scans (processed in real-time, not stored)
- Fault photos (stored only when attached to reports)
- Location Data: (Optional) For customer site navigation
4. How We Use Your Data
- Create comprehensive service reports with visual evidence
- Automate device identification through barcode scanning
- Improve repair quality through image-based case analysis
- Generate proof-of-service documentation for customers
5. Image Handling & Security
- All photos are stored on encrypted cloud servers
- Access restricted to:
- The assigned technician
- Approved company supervisors
6. Managing Permissions
You can:
- Revoke camera access via device settings
- Use gallery uploads instead of direct camera capture
- Request deletion of specific images by contacting us
Note: Disabling camera access may limit barcode scanning and report documentation features.
7. Data Retention
- Repair photos are retained for [X] months unless deleted
- Barcode scan data is processed immediately and discarded
8. Contact Us